Order Cancellation

How can I cancel an order?

You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email contact@lugoloops.com and we’ll help find an alternative solution.

I accidentally canceled my order, can I resume it ?

If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email contact@lugoloops.com if you have any questions — we’re here to help.

I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled ?

If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at contact@lugoloops.com (and include your original #GLO order number) and we’ll take a look!

I don’t see the option to self-cancel! How can I cancel my order ?

If you’ve placed an order contains a gift card, please email contact@lugoloops.com as soon as possible (including your # order number and cancel/change request) and we can help.


304 S. Jones Blvd #7452, Las Vegas NV, 89107,USA

Phone: (725) 240-7817

Email: contact@lugoloops.com